Returns & Exchanges

At KitchenAid, we stand behind the quality of our appliances and want you to be fully satisfied with your purchase. If you are not completely happy, you may return your product within 30 days of shipment for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact our customer service team with your order number and email address to start the process.

• 2.
  Print Your Label

  Once approved, we will provide a prepaid shipping label via email; ensure you use the original packaging to protect the appliance during transit.

• 3.
  Ship the Item

  Drop off your securely packaged item at any authorized carrier location or schedule a home pickup for larger major appliances.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned item, we will issue a credit to your original payment method within 7 to 10 business days.